Manoj: We deeply regret for the inconvenience. Manoj: Currently there are no escalations regarding this. You: Do you have any information on who I can contact to escalate my complaint? Manoj: I would rather suggest you to wait for some time.
Manoj: As I said this is the update we got few hours back.
You: I have two other friends who had this same problem and spoke with someone earlier today and they received new codes, Was this policy just implemented? I am not trying to be a pain, but this is very frustrating, I have had nothing but problems with this game since its release, and now I am being told that the DLC that I purchased is not available because of the Upgrade Path that I took. Maybe there are some changes with this policy. Manoj: And this point of time, I am not sure. If I would have known that then I would have sold my PS3 version instead of doing the Digital upgrade You: Who can I talk to about getting a refund for my digital upgrade, There was nothing advertised about not receiving the expansion pack via the digital upgrade. Manoj: 2- Customers should have purchased Battlefield 4 Premium for either their Gen 3 or Gen 4 Console.
Manoj: 1-Customers should have pre-ordered Battlefield 4 for their Next Gen Console at full retail price. Manoj: There are two conditions of getting the China Risings Expansion. Manoj: According to the latest updates, upgraded players have to purchase it. You: Why is that? I did not redeem this code on my PS3 I redeemed it on my PS4 Manoj: In that case I am sorry to say that we can't help. Manoj: Have you upgraded the game from PS3 To PS4 version? You: It is showing under my Sony Entertainment Network account Transactions Details as having posted on 11-15-13. You: I am having problems trying to download my china rising expansion pack for the PS4, it says that I have already redeemed my code and I did when I purchased the game but it is saying that I need to add funds to my wallet to purchase it Manoj: Thanks for contacting EA Customer Experience, my name is Manoj. Info: You are now ready to chat with Manoj. Info: Your approximate wait time is 2 minute. Well I guess I am going to hold off on spending anymore money on this nightmare of nothing but problems for now. I have been holding off on purchasing premium due to all of the problems with this game, but I was looking forward to the new maps. I have two other friends who had the same problem earlier in the Day and where able to receive new codes. So with the upgrade path I chose I am locked into keeping the PS3 disc (I cant sell it to recoup some of my money) and you are going to refuse to provide content which I paid for (It was promised as a condition of purchase). Start an advisor chat and EA has evidently decided this afternoon that if you took this path to upgrade your game you are out of luck and have to pay 14.99 or buy Premium to get it. I go to download China Rising Today and it wont let me download for free. I bought BF4 for my PS3, I waited to redeem my download code until after the PS4 came out and I utilized the 10 dollar upgrade to the PS4 version.